// SATISFACTION GUARANTEED
REFUND POLICY
We take pride in the quality of our vapes, artisanal glass, papers, and CBD. If you are not entirely satisfied with your SparkSoft purchase, we’re here to help coordinate returns, exchanges, or refunds under strict terms to ensure fairness and product safety.
01
Introduction
At SparkSoft, we strive to deliver premium customer satisfaction. Due to the health, sanitation, and safety aspects surrounding smoke and vaping accessories, strict regulations apply to items eligible for refund. Please read the following guidelines closely.
02
Eligibility for Refunds
To qualify for a standard refund, exchange, or store credit, returned merchandise must adhere to all criteria below:
- Unused Condition: The item must be entirely unused, in its original packaging, and in the same sellable state as received.
- Time Frame: Refund claims must be submitted and postmarked within 14 calendar days of your original purchase date.
- Proof of Purchase: You must present a valid paper receipt, order confirmation email, or digital transaction ID.
- Unbroken Seals: All vape liquid, CBD topicals, and pre-packaged cartridges must retain untouched, intact safety seals.
03
Non-Refundable Items
Certain products are entirely excluded from standard refund processing to maintain sanitary standards and conform with health safety regulations:
- Used or opened e-liquids, vapes, coils, or disposable vape products.
- Any hand-blown glass pipe, water rig, or accessory that has been exposed to smoke or herbal materials.
- Promotional items, clearance products, or final-sale drops marked as 'Sale' at purchase.
- Opened CBD edibles, tinctures, or wellness oils.
04
Refund Process
To initiate a returned item check:
- Contact our helpdesk via email with your order number and images of the sealed item.
- Wait for our team to issue a Return Merchandise Authorization (RMA) number.
- Carefully package the item and mail it to our designated processing center or bring it directly to a local retail shop.
05
Exchanges
We offer direct exchanges only for defective, damaged, or completely incorrect shipments. If you need to swap an unused, eligible item for an alternate style or model, we recommend returning the original for store credit and placing a fresh order through our web catalog.
06
Shipping Returns
Unless an item is confirmed defective or shipped in error, the customer remains responsible for all return shipping fees. We strongly advise utilizing a trackable shipping provider or purchasing delivery insurance. We cannot guarantee receipt or processing of lost return packages. Original shipping costs are non-refundable.
07
Processing Time
Once your return package reaches our warehouse, it undergoes careful quality-assurance inspection. We will notify you via email when the return has been inspected and approved or denied. Approved refunds are processed immediately back to your original payment method, taking roughly 5–10 business days to post to your bank balance.
08
Damaged or Defective Items
Did your hand-blown glass or electronic mod arrive cracked or non-functional? Do not worry. Submit a claim within 48 hours of delivery. Include detailed, clear photographs of the damage, the exterior packaging box, and the item’s current state. We will coordinate a swift replacement or 100% refund at no cost to you.
09
Policy Changes
Our refund terms are updated periodically as product standards shift. All transactions are bound to the refund terms published at the exact moment of checkout. For items on backorder or pre-order, the policy in effect during shipment applies.
10
Contact Information
Ready to coordinate a return or report a shipping defect? We are here to keep your setup perfect. Tap the button below to reach our support specialists.