// LAST UPDATED: MARCH 2026
PRIVACY POLICY
01
Introduction
Welcome to SparkSoft. We respect your privacy and want to be fully transparent about how your data is handled. By accessing our services, creating an account, or purchasing from our retail storefronts in Richardson or Plano, you consent to the data collection and practices defined within this document.
02
Information We Collect
To fulfill online orders, verify legal purchasing age, and provide a curated shopping experience, we collect several categories of information directly from you and automatically via our systems.
- Personal Identifiers: Legal name, billing/shipping address, phone numbers, and email address.
- Age Verification Data: Photo identification or third-party verified database results proving you are at least 21 years of age.
- Commercial Information: Order history, payment details processed securely via end-to-end encrypted merchants, and product preferences.
- Device and Usage Data: IP addresses, browser types, cookie identifiers, and analytical metrics regarding site interaction.
03
How We Use Your Information
Your information is used strictly to conduct business, comply with municipal, state, and federal law, and improve our services.
- Processing, billing, and shipping premium smoke, vape, and CBD products.
- Verifying legal age requirements as mandated by Texas and Federal law prior to dispatching orders.
- Sending weekly curated drops, exclusive promo codes, and notifications (you may opt-out anytime).
- Detecting and preventing fraudulent transactions, coordinate abuse, and cyber security threats.
04
Cookies and Tracking
We use secure tracking technologies such as cookies, local storage, and pixel tags to optimize our website, keep track of your active cart, and recognize you on return visits. You can manage your cookie preferences through your personal browser settings, though disabling cookies may affect certain shop functionalities like cart retention.
05
Third-Party Services
SparkSoft does not sell or lease your personal data. We share information only with trusted third-party contractors necessary for payment gateway processing, legal age verification, package dispatch (e.g. USPS/private local couriers), and technical site analytics. All partner services are contractually bound to safeguard your data.
06
Data Security
We employ robust technical and organizational security protocols, including AES-256 bit encryption and SSL/TLS secure pipelines, to prevent unauthorized access, alteration, or disclosure of your data. While we make every effort to maintain physical and digital safety, no transmission method over the internet is completely immune.
07
Your Rights
You hold important rights regarding how your personal information is stored and processed under varying state guidelines.
- The right to request access to and review all personal datasets we maintain regarding you.
- The right to request correction of inaccurate, outdated, or incomplete profiles.
- The right to request deletion of non-essential account profiles or transaction histories.
- The right to opt-out of digital newsletter dispatches and automated target marketing.
08
Children's Privacy
SparkSoft is strictly a 21-and-over marketplace. Our products, marketing materials, and digital platforms are in no way directed toward, or designed to attract, minors. We do not knowingly collect information from anyone under the age of 21. If we discover age-verification protocols were bypassed, we will immediately delete all corresponding data and ban the user.
09
Policy Changes
We reserve the right to revise this Privacy Policy to align with new regulatory requirements or backend database shifts. If we apply material changes to our data collection strategy, we will notify registered users via email and post a visible notice across our website homepage.
10
Contact Information
Have questions or need to request data deletion? Our support desk is ready to assist. Use the secure channel below to initiate a request with our compliance coordinator.